Shipping and Return

Welcome to MamieLyly.com. We are committed to providing you with high-quality land oil paintings and bird oil paintings, along with exceptional customer service. This Shipping and Return Policy outlines our procedures for the delivery and return of our products. If you have any questions or concerns, please contact us at assistline@mamielyly.com.

Shipping Policy

1. Shipping Destinations

MamieLyly.com ships to a variety of destinations worldwide. Please check our website for a list of countries we currently serve. If your country is not listed, feel free to contact us at assistline@mamielyly.com to inquire about potential shipping arrangements.

2. Processing Time

Orders are typically processed within 2-5 business days from the date of purchase. During peak seasons or holidays, processing times may be slightly longer. Custom or personalized orders may also require additional time to complete. We will notify you if there are any significant delays in processing your order.

3. Shipping Methods and Delivery Times

We offer several shipping options to meet your needs. Standard shipping typically takes 7-14 business days, while expedited shipping options are available for faster delivery. Delivery times may vary depending on your location and the shipping method selected. Once your order is shipped, you will receive a confirmation email with tracking information to monitor the progress of your shipment.

4. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase. For international orders, please be aware that additional customs fees, taxes, and import duties may apply and are the responsibility of the customer.

5. Lost or Damaged Packages

We take great care in packaging our paintings to ensure they arrive in perfect condition. However, if your order arrives damaged or is lost in transit, please contact us immediately at assistline@mamielyly.com. Provide us with your order number and detailed information about the issue. We will work with the shipping carrier to resolve the problem and ensure you receive a replacement or refund as quickly as possible.

Return Policy

1. Satisfaction Guarantee

At MamieLyly.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your painting, you may return it within 30 days of delivery for a refund or exchange. Please note that custom or personalized orders are not eligible for return unless they arrive damaged or defective.

2. Return Eligibility

To be eligible for a return, the painting must be in its original condition and packaging. It should not show any signs of use or damage. We reserve the right to refuse a return if the item does not meet these criteria.

3. Return Process

To initiate a return, please contact us at assistline@mamielyly.com with your order number and reason for the return. Our customer support team will provide you with detailed instructions on how to return the painting. Please do not send the painting back without first contacting us, as this may result in delays or the inability to process your return.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the painting arrived damaged or defective. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be responsible for items lost or damaged during return shipping. Once we receive and inspect the returned painting, we will process your refund or exchange.

5. Refunds

Refunds will be issued to the original payment method within 7-10 business days of receiving the returned painting. You will receive a confirmation email once your refund has been processed. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.

6. Exchanges

If you would like to exchange your painting for a different one, please contact us at assistline@mamielyly.com. We will guide you through the exchange process and help you find the perfect replacement. Exchanges are subject to product availability and any price differences.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer support team at assistline@mamielyly.com. We are here to help and ensure that your shopping experience with MamieLyly.com is enjoyable and satisfactory.

Thank you for choosing MamieLyly.com. We appreciate your business and look forward to providing you with beautiful oil paintings that bring the beauty of nature into your home.